Are you looking for a career in a mission-driven tech company? Do you want to help accelerate workplace Diversity, Equity and Inclusion and have an impact on workplaces around the world?

Click here and join EDGE Strategy! You will be a key contributor and will play a vital role in our company’s journey to make Real. World. Change.

EDGE Strategy is a high-growth, global and mission-driven Swiss-based tech company.  Our product, EDGE Empower®, is an integrated Diversity, Equity & Inclusion (DE&I) software that combines the power of the latest tech, diversity, equity and inclusion expert knowledge and experience, as well as independently verified certification into one solution. Our customer base consists of large organizations in 56 different countries across five continents and 24 different industries. It includes names such as IKEA, L’Oréal, UNICEF, Nestlé, ENGIE, Deloitte, the World Bank among many others.

Head of Customer Experience (m-f-d)


What we offer

Our workplace enhances flexibility, resourcefulness, and inclusiveness and offers:

  • A hybrid work model.
  • Unique opportunities to deepen your professional expertise, learn from the best professionals in our industry and experiment with new things every day.
  • Competitive compensation as well as the possibility to become an integral part of the company’s financial success through the employee stock-option plan.
  • Specific benefits targeted to support employee’s well-being.
  • A work culture characterized by mutual trust and collaboration.
  • A flat organizational structure with short communication channels across levels of responsibility and across teams.


Your contribution

As Head of our Customer Experience team, reporting directly to the Founder and CEO of the company, you will:

  • Supervise and oversee the strategy, planning and implementation of the company’s overall customer experience goals.
  • Lead and manage the customer experience team, contributing to the success of its exponential growth targets.
  • Orchestrate a seamless customer experience across all stages and touchpoints in the customer journey.
  • Establish collaborative relationships with the Growth, Operations, Product development teams to guarantee a seamless and consistent experience for our clients with our brand and offering.
  • Build close, sustainable, and mutually beneficial customer relationships, contributing to customer success, retention and referrals.
  • Contribute to increase company efficiency and profitability.
  • Contribute to inform the future developments of our offering through the insights gained based on customer feedback and market trends.


You bring

  • Higher university degree.
  • 7+ years of experience in a similar role with an internationally operating management consulting firm.
  • Expertise in human capital management, workforce analytics, DE&I, ESG.
  • Proven track record of successfully managing people and teams.
  • Expertise in project management and relevant PM certifications.
  • An outstanding ability to interpret and convincingly present complex analyses, results and recommendations.
  • An intense focus to anticipate, understand and meet clients’ needs and expectations.


You are

  • An empathic and efficient leader.
  • A subject matter expert.
  • A change agent.
  • A team player who enjoys collaboration.
  • Customer centric with ability to build constructive and impactful relationships with diverse audiences.
  • Trustful with highest level of ethics and integrity.
  • Digitally-savvy.
  • Proficient in English, and fluent in Spanish, French, or German.
  • Eligible to live and work in Switzerland.
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